Vuugo Reviews

Vuugo.com offers competitive pricing on electronics and computer components, with options for customers to submit price match requests if they find a lower price from online competitors operating solely in Canada. However, items advertised below Vuugo's actual costs are not eligible for price matching. The store provides zone rate shipping options, starting from $8.99, tailored for major cities in selected provinces. Customers should note that Vuugo does not provide free shipping, and any additional shipping fees apply for separate deliveries of backordered items. For returns or defective items, customers are responsible for covering the return shipping costs.

Vuugo.com is an online electronics store that offers a wide range of products and services. Popular categories include Computer Components like motherboards, processors, and video cards; Computer Peripherals such as monitors, keyboards, and mice; Computer Accessories including cables, mounts, and office supplies; and Electronics like cameras, cell phones, and gaming devices. They also provide Software solutions, including antivirus and office applications. Customers can find promotions on various items, from memory kits to video cards. Vuugo.com has established itself as a digital e-commerce platform since 2009, focusing on providing a convenient shopping experience for computer hardware and electronics in Canada. They offer multiple payment options and shipping exclusively within Canada.

Vuugo.com offers a variety of payment methods for online purchases. Customers can pay using Visa, MasterCard, PayPal, and Interac E-transfer. It is important to note that American Express Cards are not accepted. When making a purchase, after selecting the desired products, customers can choose their preferred payment method at checkout to complete the transaction.

For Vuugo.com, the Return Policy stipulates that all products initially fall under the manufacturer's warranty. Select products may qualify for a 15-day limited guarantee, allowing for exchange or refund. Unopened products in original shrink wrap can be returned within 15 days. Opened products like hard drives, software, and laptops with a broken seal are not eligible for the 15-day guarantee and are covered by the manufacturer's warranty only. Returns require a Return Case Number, and products must be in original, resalable condition. A restocking fee of 20%-25% may apply, and defective items are only eligible for replacement, not refund. The Shipping Policy indicates that Vuugo offers zone rate shipping starting from $8.99 for major cities in selected provinces. Customers are responsible for return shipping costs, and shipping fees and insurance are non-refundable. The average delivery time is 2-5 business days, and customers must check packages for damage before accepting delivery. Returns must include a tracking number, and refunds are processed back to the original payment method within 6-12 business days after receiving the returned product.

To initiate a return with Vuugo, first ensure that the product is in new and unused condition and retains the original packaging. Contact Vuugo's Customer Service to obtain a Return Case Number by calling 1-877-477-5707 or emailing support@vuugo.com with the subject line "RMA Request". Products must be returned within 15 days of purchase and include all original accessories for a full refund. Opened products such as hard drives, software, and laptops/desktops with a broken seal are not eligible for Vuugo's 15-day guarantee and are only covered by the manufacturer's warranty. A restocking fee of 20%-25% may apply, and shipping fees are non-refundable. The returned product must reach Vuugo within 15 days of the shipping date. Include a tracking number with your return, as Vuugo is not responsible for lost or stolen packages. Refunds are processed back to the original payment method within 6-12 business days after Vuugo receives the returned item.

The RMA procedure takes 5-15 business days from the day Vuugo receives the item. All returns must include a tracking number. The original payment method will be refunded within 6-12 business days. Contact customer service for more information.

Vuugo offers zone-rate shipping starting from $8.99 for selected provinces. The rate varies by province and can be found in the shipping policy. Shipping restrictions may apply. Contact customer service for more information.

Write down the RMA number on Vuugo's shipping label, ship the package with a tracking number and send a copy of the shipping receipt and tracking number to Vuugo. You will be notified once the package is received.

Returned items must be in the condition they were received in and include original packaging. A restocking fee of 15-20% may apply. Shipping fees and insurance are non-refundable. Customers must obtain a case number before returning a product. Contact customer service for more information.